Deleting your account and data

You can have your account at Bromwijzer and all associated data deleted in two ways.

1. Yourself in the app

Open the app and go to Profile → Settings → Account → Delete account. Enter your password (if you sign in with Google or Apple, you confirm via Google or Apple) and confirm. Your account is deleted immediately and permanently.
Do you have a running subscription? Cancel it first in the App Store or Google Play: deleting your account does not stop the payment at the store.

2. Without the app

Have you already deleted the app or can you no longer sign in? Then e-mail info@bromwijzer.com with your username and the request to delete your account. To prevent someone else from having your account deleted, we may ask you to confirm something only you know (for example your vehicle or your last ride). We handle the request within 30 days and let you know when it is done.

What is deleted

Your account (username, password and e-mail address), profile and vehicle photo, home and work address, search history, completed rides, points and badges, hexagons in Conquered area, shared and saved routes and reviews, forum posts, comments and votes, reports of speed cameras and checks (including photos), feedback, your notifications in the app, your friendships, group rides, share links, blocks and any request for your own 3D model (with the photos). Proofs of purchase from the store are kept without a link to you, so that a purchase is not booked twice. Reports you made about content of others are kept without a link to you. Payment entries stay in our accounts for seven years, because the law requires it. Server backups are overwritten after 14 days.

Deleting only certain data

Rides, search history, routes, posts and reports can be deleted one by one in the app. You clear your profile data on your profile, under Public profile and My vehicle; home and work under Profile → Settings → Addresses and favourites. What others see of you is set under Profile → Settings → Privacy.
Want other data deleted without deleting your account? E-mail info@bromwijzer.com with your username and what you want deleted. We handle it within 30 days; what we must keep by law (payment entries, seven years) stays, and backups are overwritten after 14 days.

More about how we handle your data: https://app.bromwijzer.nl/en/privacy.