Terms for your own scooter in 3D

These terms apply to the service "Your own scooter in 3D" by Bromwijzer, a trade name of SlimContact ("we") in the app Bromwijzer: based on your photos we build, by hand, a 3D model of your vehicle that you can use in the app as the navigation marker. They apply in addition to the general terms (https://app.bromwijzer.nl/en/voorwaarden). You accept them point by point in the app before uploading photos.

1. What you get

• One 3D model (.glb) of your vehicle, built from the four photos you send, usable in the app as the navigation marker on your account.
• The model is an approximation: shape, proportions, colour and colour lines (stripes, pinstripes) are reproduced as well as possible, but it is never an exact copy. Stickers, text and logos are always left out. Small parts (mirrors, accessories) may be missing or differ. The examples in the app show roughly what to expect.
• The model only works in this app. You do not receive the file separately and may not use or pass it on outside the app.

2. Photos and what we do with them

• You send four photos: front, back, left and right, in daylight, with the whole vehicle in frame. The app helps you with this and warns if a photo is too dark or blurred. Poor photos give a poorer model; that is no ground for a refund.
• You only photograph a vehicle that is yours or that you may photograph with the owner's consent, and you do not include other people recognisably.
• When saving we remove all metadata from the photos (location, time, device) and reduce their size. The number plate and any people are not reproduced in the model.
• Only you and the team that builds the model see the photos. They are deleted no later than 30 days after your request is completed or declined. If you withdraw your request before payment, they are deleted immediately.

3. Price, payment and delivery time

• The price is shown in the app when you submit the request and is recorded with your request. You pay in advance in the app, via the App Store or Google Play. We only start after receiving payment.
• The delivery time mentioned in the app is an indication. If we cannot make it, we let you know; if the model is not there one month after payment, you may cancel the agreement and get your money back.
• If we cannot build a usable model from your photos, we decline the request and refund the full amount.
• Refunds go through the store you paid in. For Google Play, we refund you. For the App Store, you request the refund from Apple (reportaproblem.apple.com); if Apple declines, contact us.
• If you pay while no request is waiting for payment (for example on a second device), the amount stays as credit and your next request is paid straight away. If you would rather have the credit back, contact us.

4. Withdrawal

The model is custom work made specifically for you, and we start right after payment. By submitting the request you expressly ask us to start immediately and acknowledge that you lose your statutory 14-day right of withdrawal as soon as we have started. Until we start, you can withdraw the request free of charge.

5. Not satisfied

• The model is never perfect; that is not a defect. If you feel the model clearly does not resemble your vehicle, contact us within 14 days of delivery via the contact form in the app (Profile → Settings → Contact) and tell us what is wrong.
• We then review it once more and adjust the model where reasonably possible. After that the service has been delivered. A refund is only due if the model is still unusable after that revision.

6. Rights

• The photos remain yours. You grant us the right to use them to build the model, and for nothing else.
• The model is built by us and belongs to us; you receive a personal, non-transferable right to use it in the app for as long as you have an account.
• Brand names, logos and manufacturers' shapes remain the property of those manufacturers. The model is our own rendering of your vehicle for personal use in the app, not a manufacturer's product.

7. Other

• If you delete your account, the model is deleted with it.
• We may stop the service for new requests; ongoing paid requests are completed or refunded.
• Otherwise the general terms and the privacy statement (https://app.bromwijzer.nl/en/privacy) apply. Questions: info@bromwijzer.com.